Last updated: January 2024
1. Introduction
Liverpool Street Physiotherapy ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our website.
2. Information We Collect
We may collect the following types of personal information:
- Name, address, email address, and telephone number
- Date of birth and gender
- Medical history and health information relevant to your treatment
- Insurance details and payment information
- Appointment booking details
- Information you provide when contacting us via our website, email, or phone
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide physiotherapy treatment and clinical care
- To manage your appointments and bookings
- To process payments and insurance claims
- To communicate with you about your treatment and appointments
- To comply with legal and regulatory obligations
- To improve our services and patient experience
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All patient records are stored securely in compliance with NHS and GDPR standards.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Medical records are retained in accordance with NHS guidelines.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict the processing of your data
- Request a copy of your data in a portable format
7. Third-Party Services
We use RehabGuru for online appointment booking. When you book an appointment through our website, your booking information is processed by RehabGuru in accordance with their privacy policy.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
- Email: info@liverpoolstreetphysio.com
- Phone: 020 8935 5226
- Address: 35 New Broad Street, London EC2M 1NH